Terms of service
1. OVERVIEW
This website is operated by Real Gem. By visiting our site and purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree to these terms, please do not use our site.
We reserve the right to update or change these Terms of Service at any time. Changes will be effective immediately upon being posted to this page. Your continued use of the site after any changes constitutes your acceptance of the new terms.
2. ELIGIBILITY
By using this site, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian, and that you are legally capable of entering into a binding agreement.
3. PRODUCTS
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our discretion. All product descriptions, images, and pricing are subject to change at any time without notice.
We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your screen's display will be perfectly accurate.
4. PRICING & PAYMENT
All prices are listed in USD. Real Gem reserves the right to modify prices at any time. We shall not be liable to you or any third party for any price change.
Payment must be received in full before your order is processed and dispatched. We accept payment through the methods available at checkout. By submitting your payment information, you confirm that you are authorized to use the selected payment method.
5. ORDERS
We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, inaccurate product or pricing information, or stock unavailability. If your order is cancelled after payment has been processed, you will receive a full refund to your original payment method.
Placing an order constitutes an offer to purchase. A binding contract is formed only when we confirm your order by email.
6. SHIPPING
Shipping is governed by our Shipping Policy, which is incorporated into these Terms by reference. Please review our Shipping Policy for full details on delivery times, rates, and tracking.
7. RETURNS & REFUNDS
Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. By making a purchase, you agree to the terms set out in that policy.
8. INTELLECTUAL PROPERTY
All content on this site — including text, images, logos, graphics, and product photography — is the property of Real Gem and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.
9. PROHIBITED USES
You agree not to use our site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, to infringe upon our intellectual property rights, or to submit false or misleading information.
We reserve the right to terminate your access to the site for any violation of these prohibited uses.
10. DISCLAIMER OF WARRANTIES
Our site and products are provided "as is" without any warranties of any kind, either express or implied. Real Gem does not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Real Gem shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from your use of the site or purchase of our products shall not exceed the amount you paid for the relevant order.
12. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with generally accepted principles of international commercial law. Any disputes shall be resolved in good faith through direct negotiation between the parties before pursuing any formal legal remedy.
13. CONTACT
For any questions regarding these Terms of Service, please contact us at [your support email].